All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.

We understand that our processing window can feel long, especially when you're up against an event date. If you need your order by a specific date that requires a shorter processing time, please contact us at hello@birchmarkdesigns.com to discuss timing and shipment options.

Click here for estimated delivery times and our full shipping policy

When your order has shipped, you will receive an email or text notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmatio, please contact us at hello@birchmarkdesigns.com with your name and order number, and we will look into it for you.

If you are not satisfied with your purchase, please let us know so we can help. You have 14 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@birchmarkdesigns.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

A refund will be issued to the original form of payment at the original selling price.

Non-returnable items:

• Personalized items
• Custom requests (such as special orders colors)
• Sale items
• Gift cards
• Items damaged through normal wear and tear

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

As soon as we receive your order, our team begins processing it promptly. While changes cannot be made once your order has been sent to the printer or for assembly, you do have a brief window to cancel or change items from your order before the processing stage begins. Please contact us to discuss your specific details: hello@birchmarkdesigns.com

Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to PO boxes are sent via USPS First Class or Priority Mail.

The marker or pen we recommend varies based on the wood type. This blog post shows examples on different wood species :Pen & Marker Examples

A D-Ring and wall protectors are pre-installed on your ruler. Measure 6 feet up from the floor and insert the hanging hardware of your choice; anchor and drywall screws are recommended.

Avoid hanging near sources of heat or moisture as this can cause the wood to swell which can lead to cracking, bowing, or changes in the finish.

Our marks begin at a 6 inch mark and run 5 feet up from there. For example, we can go from 6" to 5'6", 1'6" to 6'6" (default), or 2'6" to 7'6".

We are unable to start measurements from the floor or a full a foot mark (0', 1', 2' etc.)

At this time we're limited to a 5 foot span that's 6 inches wide.

The lowest mark is 1'6", which typically allows plenty of space for baseboards.

Sure! By default, we attach personalization starting from the 6 foot mark and head downward.

If you'd like your personalization to start lower and head up toward the top, please specify this in the notes box at checkout: FLIP ORIENTATION

We recommend a little wood glue, super glue, or even school glue that dries clear. Once your arrow is in place, a little bit of painter's tape can be used to hold it in place while it dries.

We do our very best to ship within 4 business days. Transit typically takes 2 to 7 days from there, depending on your zip code and your distance from us in Ohio.

On the off-chance your ruler has a rough ride getting to you, please reach out to us within 7 business days. We'll work with you to find the best resolution, which may include a replacement or a refund. In some cases, we may provide supplies for minor cosmetic fixes, only if a customer feels confident in their DIY skills.

If you have a ruler in its natural form (not painted or stained), a damp cloth can be used to clean it. You can also sand the area without harming the finish.

If your ruler is stained or painted, first try cleaning the area. Do not attempt sanding. Rubbing alcohol should remove permanent marker from white rulers, though it does remove the sheen as well. In some cases, it may be best to paint over or restain an area.

Milestone displays are designed to fit square, 4" x 4" photos.

We recommend photo mounting squares, preferably acid-free or archival - one per corner. Or, some parents use washi tape, double-sided tape, small command strips, or run string across and hang them with lightweight clips.

Our framing method does not allow room for glass to be added.

To protect against dust or fingerprints, we suggest:

• Laminating photos before mounting
• Printing photos on archival or UV-resistant paper to prevent fading
• Using clear sleeves—mounting the sleeve itself makes it easier to swap out photos when needed

Orders are typically sent to the printer within 2 business days. If your order has not yet been processed for printing, we can make adjustments. However, if your order has already moved to printing, we will not be able to correct the mistake without a new order.

Absolutely! If you'd like to see your arrangement before it's printed, enter 'PROOF' in the notes box at checkout. You must provide a valid email address to receive your proof.

An image of your print will be emailed to you within 2 business days for your approval. Orders will not be moved to processing until we have your 'go-ahead.' Please note that a delay in the approval of your proof will delay your delivery date as well.

The initial proof and one revision are included with purchase. Though the need for additional proofs is rare, more can be purchased individually.

If your proof or revision is not approved within 1 week, your order may be subject to cancellation.

We do our best to spread out similar colors for balance, and to position flowers based on size and shape. If you have a certain look or vision in mind, please request a PROOF in the notes box at checkout.

Due to the personalized nature of these prints, they are not eligible for returns, refunds, or exchanges. However, please reach out if your item arrives damaged.

We are unable to provide gift wrapping or gift messages for our Blooms Collection.

At this time you can add up to 12 flowers.

If you need more flowers, please send us a message at hello@birchmarkdesigns.com

You specify the months that correspond to your people, and we translate the months to flowers. For example, if you select 'January' we'll include a carnation. Scroll through the product images to see all the birth flowers.

Select the number of flowers you need, in relation to the number of people you want represented. Under each flower you can specify a month, regardless of whether it's the same month as someone else.

For example, if you have two people born in July, and select July for two flowers, your print will include two larkspur stems.

We offer the flexibility for you to select a flower based on any month of your choice. Please refer to the listing photos, or this blog post to select the month that corresponds to the flower you'd like to add: Birth Flower List

Or if you'd like the 'second' flower for your birth month (like cosmos instead of marigold), please send us a message. We're expanding our selection one at a time, based on customer requests.

It doesn't hurt to ask! Though we can't match specific colors or codes, we have wiggle room with general shades. Please send us a message to discuss details.

Well that depends!

Please allow 2 business days for your flowers to be arranged, and up to 4 days for printing.

Once shipped, orders should arrive within 1 week, though expedited shipping options are available.

Framed or unframed canvases arrive with hanging hardware attached to the back. Pennants just need a simple nail and you're ready to go. For posters, you can attach directly to the wall, or you can frame yourself to hang.

Yes, it’s possible to add more pages. However, aligning additional pages with the existing posts might be tricky. If you need more pages, feel free to contact us—we’ll work with you to find the best solution.

Not yet, but we’re exploring options. If you have something specific in mind, let us know! We’d love to hear your ideas and see how we can help.